Warranty, terms & conditions
Ship out Orders
Shower doors
Bright glass requires the purchaser to take their own measurements to choose the right product. Once the purchase is made and the full payment is made, Bright glass will send a technician to take the final measurements, if the measurements do not match the product purchased by the customer, the customer must assume the extra charges for the change of product.
Other products
Bright glass requires the purchaser to take their own measurements to choose the right product. Once the purchase has been made and full payment has been made, Bright glass will send the product to the customer's address
Deliveries
Bright Glass ships to New York City, New York State, Connecticut State and New Jersey State. Bright Glass will not ship to a P.O. Box.
All deliveries are made between the hours of 8:00 am and 7:00 pm Monday through Friday. Bright Glass will contact the purchaser prior to delivery to confirm the approximate time of delivery. The purchaser will be given a four hour window for delivery.
Upon receipt of package(s) the purchaser must check to see if there is significant visible damage to the package(s). If so please note on the receipt presented by the carrier “refused due to visible damage” and return. The purchaser must also notify Bright Glass of such damage via phone 914 648 4908 & email info@brightglasssolutions.com immediately (within 24 hours) of delivery including photos of the damaged package(s). Once the package is returned to Bright Glass we will assess the damage and remake any glass that is damaged or broken.
Once the purchaser receives his/her custom made glass product, the purchaser must immediately open the package(s) and inspect all glass for scratches, chips and blemishes as well as hardware for damage and proper finish. Purchaser must notify Bright Glass and email photos of any damages (within 24 hours) to info@brightglasssolutions.com after opening the package(s). Bright Glass will not authorize any credits, refunds or remakes of any glass or hardware if the purchaser has already started the installation process.
Once the purchaser accepts shipment and removes glass from the box, they are responsible for any damage or breakage. Bright Glass recommends wearing safety glasses and gloves for protection while opening and emptying packages.
Refunds
Every piece of glass made by Bright Glass is unique and one of a kind. All of our shower doors and glass products are CUSTOM MADE for the purchaser only. If the purchaser wants to cancel their custom order, they must call and send an email to info@brightglasssolutions.com (within 24 hours) of purchase. All refunds will be issued by check only.
After Bright Glass technician takes final measurements and receives down payment, there are NO CANCELLATIONS or REFUNDS and the purchaser is obligated to receive their custom made glass product.
Once the glass is cut there are NO CANCELLATIONS or REFUNDS and the purchaser is obligated to receive their custom made glass product.
Cancellations
When you schedule an appointment with Bright Glass LLC we set aside enough time to provide you with the highest quality service. If you need to cancel or reschedule an appointment please contact our office (914 6484908 - 203 5908835 - info@brightglasssolutions.com) as soon as possible, and no later than 24 hours before your scheduled appointment. This gives us time to schedule other customers who may be waiting for an appointment.
Appointment Cancellation / job site conditions / no-show policy:
-Effective October 12, 2018, any established customer who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 24 hours notice will be considered a No Show and charged a $180 per each glass expert scheduled for the appointment.
-Any established customer who fails to show or cancel/reschedules an appointment with no 24-hour notice a second time will be charged $250 per each glass expert scheduled for the appointment.
-If a third No show or cancellation/reschedule with no 24-hour notice should occur the customer may be dismissed from Bright Glass LLC, losing rights to any deposit or materials provided for the project.
-The client must guarantee adequate conditions for the appointment of measurements and/or installation of the project, this includes conditions of security, lighting, ventilation, and all other factors that may affect the correct development of the appointment. If the conditions of the workplace are not suitable will be considered a No Show and charged $180 per glass expert scheduled for the appointment.
-The client must process the necessary permits for the appointment with the local entities including the administration offices of the condominiums and buildings, Bright Glass LLC will provide the insurance certificates that the client requires. If the customer cannot guarantee all legal requirements and permits in local entities/Condominiums/Buildings will be considered a No Show and charged $180 per glass expert scheduled for the appointment.
When the client fails one of the above Cancellation/job site conditions/no-show policy, Bright Glass LLC may request full payment of the project balance in advance plus $180 per glass expert scheduled for the failed appointment, before rescheduling the new date.
We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact our office (914 6484908 - 203 5908835 - info@brightglasssolutions.com). Should it be during regular business hours Monday through Friday. Messages left via text are acceptable.
Delays
Bright Glass goal is to custom make your glass product within 7 - 10 business days from the time of the final measurements. Bright Glass is not liable for any delays due to 3rd party carriers, lost shipments, acts of GOD, weather, machinery down time, loss of internet connection, out of stock glass or hardware, or any other unforeseen event out of the control of Bright Glass. Bright Glass will do its best to notify the purchaser informing them of any delays and will give the purchaser an exact or approximate delivery time.
Glass
Glass is a man made product. Every piece of glass contains various types of flaws or blemishes, which could be visible to the naked eye. Even the best glass available in the market may contain minor defects. The federal government mandates that no defects should be visible in the glass when it is viewed vertically or horizontally from a distance of 11 feet away under normal lighting conditions. All of our glass meets or exceeds these standards set forth by the federal government. The remaking of any glass due to normal blemishes will be based solely at the discretion of Bright Glass and based on using industry standard tolerance levels. Warping of glass is common and may occur during the tempering process. This will remain within accepted tempering association’s guidelines. Specifications are only available upon request from the purchaser.
The glass manufacturing industry and Bright Glass have an accepted cutting tolerance level so all glass sizes can vary plus (+) or minus (-) up to 1/8". If your glass is within these tolerance levels Bright Glass will not be responsible for any remakes of new glass whatsoever. Vertical gaps on doors may vary from 1/16" to 3/8" depending on the configuration. All pivot or wall mounted doors will typically have a 3/8” to 1⁄2” gap on top and bottom. Vinyl seals are available free of charge only at time of purchase or installation. After time the vinyl seals may discolor or deteriorate. These seals are considered a Wear and Tear Item and will not be replaced by Bright Glass unless paid for by the purchaser.
All glass has a greenish hue or tint due to the iron content in the glass. This greenish hue can vary due to the size and thickness of the glass. Low iron glass has a lesser greenish hue and can also vary due to the size and thickness of the glass. All of our tempered glass is inspected and certified to ensure the best quality tempered glass in the industry.
Installations and Repairs
The Bright Glass objective is to design and install your unit with a “tight as possible” installation. Due to circumstances out of our control, glass cannot conform to bellies, bows and uneven tile or poor workmanship performed by tile contractors. Bright Glass will not be responsible for any structural integrity of the wall or any other mounting surface. Bright Glass will not assume any responsibility for cracked surface material due to installation or removal of existing products. All units require hole drilling in tile, marble, granite and in some cases notching of bull nose or decorative border tiles. Also on occasion we need to drill into cast iron or fiberglass tubs to safely secure the unit. With glass tiles Bright Glass may recommend drilling through grout lines only to secure enclosure. Glass tiles as well as porcelain and ceramic will on occasion crack while drilling. Bright Glass will not be held responsible to repair or replace any tiles that break due to normal drilling. Any tile or surface damage that may result in the removal of an existing unit or upon an installation of a new unit is to be corrected by the purchaser at his/her expense.
Bright Glass will assume no liability due to unforeseen conditions such as drilling into pipes that are hidden behind walls where drilling is necessary. Bright Glass requests that the contractor or homeowner notifies Bright Glass prior to drilling if a pipe is in the area where a hole is needed. Bright Glass will redesign and work around a pipe if notified prior to design and installation.
Any special costs for fabrication and transporting glass where we do not have accessibility to, stairs or an elevator will be at the purchaser's expense. (Example: Lift).
All drawings done by Bright Glass are not to scale and may not be 100% accurate.
All defects in the glass and hardware such as scratches, chips, etc., must be acknowledged within 12 hours of installation and purchaser must email all photos of said defects to Bright Glass. Small hair like scratches are common, as well as “dot like” spots embedded within the glass. You, the purchaser, acknowledge that these flaws may be visible at any time, especially when there is a window inside the shower or room.
All of our products are custom made in our factory specifically for your opening(s) specifications and yours only. Once you sign off on the design and sizes, no alterations can be made since the sizes get sent directly to our factory to be custom made, providing you with our commitment of the quickest turnaround time in the industry.
Shower Doors
Shower bases/tubs with an incorrect pitch can cause water damage. Incorrect pitched sills may drain water onto the outside floor. A threshold will be installed by Bright Glass under any door where the curb is pitched wrong or off level towards the outside of the enclosure. If the purchaser refuses this threshold upon the initial installation, Bright Glass will charge a service fee at a minimum of $125.00 to go back and install one after the initial installation has occurred. Opening door outward can cause water to drain down on the bathroom floor. Correctly built stalls following quality construction will eliminate most of the above problems. Although the doors and enclosures are manufactured to fit given sizes, there may be steam or water leakage, especially in a direct spray situation. The purchaser is to take into consideration the positioning and aim of the showerhead(s), water pressure, body sprays and any detachable shower sprayers. Please keep in mind a frameless shower is made to deflect water, not retain it. All glass will be centered on the curb or tub, unless otherwise specified in writing by Bright Glass or purchaser. Glass hinged doors swing in and out unless layout of opening dictates otherwise.
Mitered glass doors mounted or close up to angled walls can sometimes only be opened one way depending on the layout of the opening. All handles, hooks and towel bars will be installed at our standard height unless otherwise instructed by the purchaser and put in writing on proposal or invoice. Towel bars and hooks are optional and will be at purchaser’s request and must appear on the signed proposal or invoice.
Removals
If Bright Glass must remove an existing glass product, Bright Glass will not be held liable for any damage to walls, tiles, furniture or any other items in the bathroom while removing the product. Bright Glass will attempt to cover existing holes that were hidden behind the old product. Due to conditions & configurations, as well as thickness differences from the larger framed metal enclosures to the thinner frameless glass enclosures, Bright Glass will not be responsible or be expected to cover or fill these holes that were originally drilled to support the old unit. After removing existing products you may see discoloration or stains on tile, cultured marble, marble, granite, etc. which are common. Bright Glass will not be responsible to remove any such stains after removal. Bright Glass will dispose of the old product at the purchaser request at the time of removal.
Warranties and Maintenance
All warranty claims are subject to inspection by Bright Glass.
If any hardware fails within one year of the initial installation or receipt of goods, it will be replaced at no charge to the purchaser. If any hardware fails after one year of the initial installation, the purchaser will pay a small service charge depending on the repair length and the job site's location.
Hard coat finishes on hardware may vary from selection due to the materials used. Hardware is made of brass, and headers are made of steel and aluminum. Finishes may vary occasionally or have a different shade due to different materials used per application. This is to be expected and not covered under warranty.
Never use an abrasive cleaner such as (Comet or similar) on our hardware. Many components are coated with clear lacquer that will be damaged if subjected to harsh, abrasive chemicals. Drying the hardware with a clean, soft towel on a daily basis is the best way to maintain it. If mineral deposits form on the hardware, mix a couple of drops of liquid soap (such as Ivory or similar) into a cup of warm water. Clean the hardware using a soft, nonabrasive cloth, rinse thoroughly with warm water, and dry.
Due to the inherent nature of brass, Bright Glass does not warranty any polished brass finishes. Hinges are greased at the factory for a quiet, trouble-free operation. If squeaking occurs after installation, we suggest using a small amount of 3 and 1 oil. Do not use any lubricating sprays such as (WD-40).
If any hardware or glass becomes loose or needs adjustment within one year of the installation by Bright Glass, we will repair it at no charge to the purchaser. After one year, the purchaser will agree to pay a service charge depending on the repair length and the job site's location.
Bright Glass warrants leaks on its installations around fixed glass panels only after 90 days of installation. If a leak occurs after 90 days, the purchaser will be subject to a minimum service fee of $125.00.
Bright Glass is not responsible for any mold growing on silicone caulk or tile. Mold can occur from unclean areas or stagnant water.
Stainless Steel Disclaimer
Stainless steel is a durable chromium and nickel-based alloy with superior corrosion resistance. However, stainless steel is not stain or rust-proof. Environmental conditions, such as proximity to large bodies of water, can contribute to corrosion. Stainless steel can also discolor, rust, or corrode in regular contact with chloride salts, sulfides, or rusting metals such as iron. Lastly, metal cutting equipment, including chop saws, can leave small metal deposits on stainless steel that may lead to rusting if not properly removed.
Bright Glass does not guarantee that brushed or polished stainless steel hardware will remain free of rust, stains, or corrosion for the product's lifetime. As a preventative measure, we recommend proper periodic care of stainless steel hardware to help maintain its factory finish for years to come.
Limited Lifetime Warranty for DiamonfusionTM Glass
“Every shower door treated with Diamon-Fusion® is backed by an unparalleled lifetime warranty, as long as the basic manufacturer care recommendations are followed.” Click here
Payment
Unless the purchaser has a prearranged account in writing with Bright Glass, the purchaser must pay 50% down payment to start manufacturing the project.
All remaining balances must be satisfied in full at time of completion of the installation by Bright Glass. If balance is not satisfied at time of completion, Bright Glass reserves the right to remove the glass product(s) until balance is paid in full.
If Bright Glass is under contract to install multiple glass products in the same property but can only install a percentage of the enclosures due to unforeseen events or circumstances, the purchaser will submit payment for the glass product(s) installed upon completion.
In the event of default, the purchaser will be charged interest of 5% per month, 20% per year, as well as court costs and attorney's fees.
If full payment is not received within 20 business days of installing the product, the purchaser's account may be referred to a third-party collection agency or attorney.
Bright Glass LLC engages in the following Extraordinary Collection Actions (ECA’s):
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Commercing any legal action to collect a bill from a customer (but this does not include filling a claim in a pending bankruptcy proceeding)
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Reporting to a credit reporting agency or credit bureau.
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Placing a lien on the individual’s property
Returned checks
If the purchaser issues a check to Bright Glass for deposit or final balance and it is returned non-sufficient funds or stopped payment, the purchaser will immediately pay the returned check fee to Bright Glass along with the final balance by credit card, cash or cashier’s check only.
Sales Tax
Please note that Bright Glass is required to charge sales tax on all orders that are shipped to, delivered to, or picked up in, the state of Connecticut and New York.
Limitation of Liability
Our liability to buyer, whether in contract, in tort, under any warranty, in negligence or other- wise, shall not exceed in any case the return of the amount of the purchase price paid by buyer and under no circumstances shall we be liable for special, indirect or consequential damages.
The price stated for the goods is consideration for limiting seller’s liability. No action, regard- less of form, arising out of the transaction between seller and buyer may be brought by buyer after the date of goods received. Without limitation of the foregoing, in no event will we be responsible or liable for (a) penalties or penalty clauses of any description, or (b) indemnification of buyer or others for costs, damages or expenses arising out of or related to the goods. All orders, since each unit is custom made, are final, subject only to the exceptions stated herein. Bright Glass is not liable, nor will it refund any funds, for the condition or suitability for the unit to be placed in the customer’s home or building.
Bright Glass will not assume financial responsibility for construction delays for any reason.
Bright Glass is not responsible for losses or damages to others caused by risks that are beyond the reasonable control of Bright Glass, and not as a result of Bright Glass negligence.
Should Bright Glass be required to retain the services of an attorney relating to any transaction with a customer, Bright Glass shall be entitled to reasonable attorney(s) fees, court costs, and other expenses incurred by Bright Glass, whether or not suit is filed.
If you have a claim against Bright Glass, you must provide written notice to Bright Glass and allow Bright Glass to have ninety (90) days to cure any alleged monetary or non-monetary breaches prior to having the ability to file a lawsuit.
If you live in (or your principal place of business is in) the United States, Please read the follow- ing Class Action Waiver, it affects, in part, how disputes are resolved.
Class Action Waiver and Waiver of Jury Trial
We hope we never have a dispute, but if we do, you and we agree to try for ninety (90) days to resolve it informally. If we can’t, you and we agree that any claim brought in connection with our relationship, shall be brought in a Court. Moreover, you agree not to sue us in front of a jury. More specifically, both you and we agree that WE HEREBY KNOWINGLY, VOLUNTARILY, IRREVOCABLY AND INTENTIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN CONNECTION WITH ANY LITIGATION BASED ON OR ARISING OUT OF OUR RELATIONSHIP. THIS PROVISION IS A MATERIAL INDUCEMENT FOR THE PARTIES ENTERING INTO THIS AGREEMENT.
Furthermore, you hereby agree that you are not permitted to bring or be a part of a Class Action lawsuit, a class-wide arbitration, private attorney-general actions, and any other proceeding where someone acts in a representative capacity. You also agree that you will not combine any individual proceedings or causes of action without the consent of all parties. The term “dispute” is as broad as it can be. It includes any claim or controversy between you and us concerning the services or product you have either purchased or used, under any legal theory including contract, warranty, tort, statute, or regulation. The terms “us,”“our,”“we,” or Bright Glass shall also be as broad as it can be. It includes Bright Glass LLC, and any of its affiliates or related entities or individuals.